Terms of Service

Effective date: July 12, 2026

Last updated: July 12, 2026

These Terms of Service (the “Terms”) govern access to and use of the FieldCosts websites, web application, mobile applications, APIs, integrations, software, documentation, support, and related services (collectively, the “Service”).

The Service is provided by InnOneWeb OÜ, an Estonian private limited company (OÜ), registry code 16826593, with its registered office at Sakala 7-2, 10141 Tallinn, Estonia, doing business as FieldCosts (“FieldCosts,” “we,” “us,” or “our”).

By creating an account, accepting an Order, accessing the Service, or using the Service, the person or entity accepting these Terms (“Customer,” “you,” or “your”) agrees to be bound by these Terms. If you accept these Terms for an organization, you represent and warrant that you have authority to bind that organization. If you do not agree, do not access or use the Service.

1. Business Use Only

1.1. The Service is offered solely for business, commercial, and professional use. It is not intended for personal, household, or consumer use.

1.2. You represent and warrant that you are acting in the course of business and not as a consumer.

1.3. You must be at least 18 years old and legally capable of entering into a binding agreement.

2. The Service

2.1. FieldCosts is a business operations platform that may include features for customers, jobs, assignments, schedules, expenses, receipts, optical character recognition (“OCR”), approvals, reimbursements, invoices, payments status, files, reports, exports, team management, mobile workflows, and third-party integrations.

2.2. Features may vary by plan, device, location, account configuration, beta status, or third-party availability.

2.3. We may improve, modify, replace, or discontinue features. We will not materially reduce the core functionality of a paid subscription during its then-current billing period without reasonable notice, except where necessary for security, legal compliance, third-party dependency changes, or prevention of abuse.

2.4. We may provide documentation, implementation assistance, onboarding, data import, configuration, or support. Unless expressly included in an Order, professional services are outside the subscription and may be subject to separate terms and fees.

3. Orders and Order of Precedence

3.1. A subscription, pilot, or professional service may be described in an online checkout, accepted quotation, order form, statement of work, or other written ordering document accepted by FieldCosts (each, an “Order”).

3.2. If there is a conflict, the following order of precedence applies:

a signed Data Processing Addendum, but only for data-protection matters;
a signed Order or statement of work;
these Terms;
documentation and website descriptions.

3.3. Marketing materials, demonstrations, roadmaps, and statements about planned features are informational only and do not create a binding obligation unless expressly included in a signed Order.

4. Accounts and Authorized Users

4.1. Customer may allow its employees, contractors, and other persons acting for Customer to use the Service (“Authorized Users”), subject to plan limits.

4.2. Customer is responsible for:

all activity under its account;
the acts and omissions of Authorized Users;
assigning appropriate roles and permissions;
ensuring Authorized Users comply with these Terms;
maintaining accurate account and billing information;
keeping login credentials, QR login methods, access links, and devices secure;
promptly removing access for persons who no longer require it; and
promptly notifying us of suspected unauthorized access.

4.3. Accounts and credentials may not be shared except through supported team and role-management features.

4.4. The account owner or designated administrator controls the workspace and may access, export, modify, or delete Customer Content and manage Authorized Users. Customer is responsible for resolving disputes about account ownership or internal authority.

4.5. We may rely on instructions from the account owner, billing contact, or authorized administrator unless we have actual knowledge that the person lacks authority.

5. Pilot, Subscription, Fees, and Taxes

5.1. We may offer a free or paid pilot. The pilot duration and included features are stated at registration or in the applicable Order.

5.2. Unless an Order states otherwise:

no payment card is required to begin a free pilot;
no paid subscription begins until Customer affirmatively authorizes it;
a paid subscription renews monthly until canceled; and
fees are charged in advance for each billing period.

5.3. Prices, user limits, storage limits, and included features are those shown at checkout or in the accepted Order. Website pricing may change for future purchases or renewals. Changes do not retroactively alter prepaid periods.

5.4. Fees are non-refundable and non-creditable except where these Terms, an Order, or mandatory law expressly provide otherwise.

5.5. Customer must pay all applicable taxes, duties, levies, and similar governmental charges, excluding taxes based on our net income. If withholding is required, Customer will gross up the payment so that FieldCosts receives the amount it would have received absent the withholding, unless prohibited by law.

5.6. Customer authorizes us and our payment provider to charge the selected payment method for all amounts due. Customer must keep payment information current.

5.7. If payment is overdue, we may:

retry the payment method;
charge lawful late fees or collection costs;
suspend paid features or access after reasonable notice;
move the account to read-only status; or
terminate the subscription.

5.8. A chargeback or payment dispute submitted without first attempting in good faith to resolve the issue with us may result in immediate suspension while the dispute is investigated.

6. Cancellation and End of Subscription

6.1. Customer may cancel a subscription through the account settings or by contacting support@fieldcosts.com. Cancellation takes effect at the end of the then-current paid billing period unless an Order states otherwise.

6.2. Customer remains responsible for fees already incurred. Partial periods are not refunded.

6.3. After cancellation or expiration, we may provide read-only access for 30 days solely to permit export of Customer Content. We may shorten or withhold that period where:

the account was terminated for serious breach, unlawful use, security risk, or non-payment;
continued access could harm FieldCosts, another person, or the Service; or
law requires immediate restriction.

6.4. Customer is responsible for exporting Customer Content before the end of the applicable access period.

6.5. An account owner may request workspace closure in Company Settings. The workspace becomes read-only, existing mobile and login tokens are revoked, and the owner may export data or cancel closure for 30 days. At the end of that period, FieldCosts deletes organization-owned database rows and stored files unless a documented legal hold or applicable law requires limited retention.

6.6. Application-managed backups are retained on a rolling 30-day cycle when enabled. Hosting-provider snapshots follow the provider contract, remain isolated from ordinary application use, and expire under that provider’s retention cycle.

7. Customer Content

7.1. “Customer Content” means data, files, text, images, receipts, invoices, job information, client information, employee or contractor information, addresses, notes, photos, documents, and other content submitted to or generated through the Service for Customer.

7.2. As between the parties, Customer retains all rights in Customer Content.

7.3. Customer grants FieldCosts and its subprocessors a non-exclusive, worldwide, limited right to host, copy, transmit, display, modify, extract, index, back up, and otherwise process Customer Content only as necessary to:

provide, secure, maintain, and support the Service;
comply with Customer’s instructions;
prevent fraud, abuse, or security incidents;
comply with law; and
enforce these Terms.

7.4. Customer represents and warrants that:

it has all rights, permissions, notices, and lawful bases necessary to submit and process Customer Content;
Customer Content and its use through the Service do not violate law, privacy rights, intellectual-property rights, employment obligations, contractual restrictions, or third-party rights;
Customer has provided legally required notices to its employees, contractors, clients, and other data subjects; and
Customer will respond to data-subject and third-party requests concerning Customer Content.

7.5. Customer must not upload or use the Service to process:

unlawful content;
malware or harmful code;
full payment-card magnetic-stripe data, card verification values, or payment credentials not requested by the Service;
government identification numbers, Social Security numbers, passport numbers, or similar high-risk identifiers unless expressly supported;
protected health information regulated by HIPAA;
data subject to GLBA, FERPA, ITAR, CJIS, or similar sector-specific regimes;
biometric identifiers;
special-category or highly sensitive personal data, except where expressly supported in writing; or
data whose processing requires FieldCosts to sign a specialized agreement that FieldCosts has not signed.

7.6. The Service is not a regulated recordkeeping system unless expressly stated in an Order. Customer must keep any records, originals, or backups required by tax, employment, accounting, regulatory, insurance, or contractual obligations.

8. Data Protection

8.1. Our Privacy Policy describes how we process personal data for our own purposes.

8.2. When FieldCosts processes personal data in Customer Content on Customer’s behalf, Customer is the controller or business and FieldCosts is the processor or service provider, unless applicable law assigns different roles.

8.3. If applicable data-protection law requires a data-processing agreement, the FieldCosts Data Processing Addendum available at available on request via support@fieldcosts.com is incorporated into these Terms.

8.4. Customer will not instruct FieldCosts to process personal data in violation of applicable law.

8.5. Customer acknowledges that the Service may use subprocessors and that personal data may be processed in countries other than the country where it was collected, subject to applicable transfer safeguards.

9. OCR, Automation, Reports, and Estimates

9.1. OCR, automated extraction, matching, categorization, calculations, suggestions, alerts, and similar features may contain errors, omissions, duplication, or incorrect classifications.

9.2. Customer must review and verify all extracted receipt data, job links, expense amounts, tax values, accounting categories, invoice data, exports, and reports before relying on them.

9.3. FieldCosts does not provide legal, tax, accounting, payroll, insurance, financial, or professional advice.

9.4. Any job-cost, margin, revenue, expense, reimbursement, profitability, or similar figure is based only on data recorded in the Service and applicable configuration. It may exclude labor, overhead, taxes, financing, depreciation, equipment, mileage, unrecorded purchases, refunds, discounts, or other costs.

9.5. Customer is solely responsible for business, employment, accounting, tax, pricing, reimbursement, payment, and compliance decisions.

10. Third-Party Services and Integrations

10.1. The Service may interoperate with third-party products, app stores, maps, accounting tools, communication services, payment providers, or APIs (“Third-Party Services”).

10.2. Third-Party Services are governed by their own terms and privacy practices. FieldCosts does not control and is not responsible for them.

10.3. Customer authorizes FieldCosts to exchange Customer Content with a Third-Party Service when Customer enables the integration.

10.4. We are not liable for loss, corruption, disclosure, delay, unavailability, changes, or errors caused by a Third-Party Service or by Customer’s configuration of it.

10.5. We may suspend or discontinue an integration if the provider changes or withdraws access, imposes unreasonable conditions, creates a security risk, or makes continued support impracticable.

11. Acceptable Use

Customer and Authorized Users must not:

violate any law or third-party right;
use the Service for personal, household, or consumer purposes;
upload unlawful, infringing, deceptive, defamatory, or harmful content;
access another customer’s data or account without authorization;
probe, scan, test, or circumvent security or access controls;
interfere with the Service, infrastructure, or other users;
introduce malware, ransomware, automated attacks, or harmful code;
scrape, harvest, or extract data except through supported exports or APIs;
reverse engineer, decompile, disassemble, or attempt to discover source code, except to the limited extent such restriction is prohibited by mandatory law;
benchmark or publish performance or security test results without our prior written consent;
use the Service to build or train a competing product or dataset;
resell, sublicense, rent, time-share, or provide the Service to third parties except as expressly authorized;
remove proprietary notices;
impersonate another person or misrepresent authority;
send spam or unlawful communications;
use the Service for surveillance, discrimination, or unlawful profiling; or
use the Service in a manner that creates unreasonable load or risk.

We may investigate suspected violations and preserve or disclose relevant information where reasonably necessary to protect the Service, enforce these Terms, or comply with law.

12. Security

12.1. We will maintain reasonable technical and organizational safeguards appropriate to the nature of the Service and the risks presented.

12.2. No system is completely secure. We do not warrant that unauthorized access, data loss, or security incidents will never occur.

12.3. Customer is responsible for:

secure devices and networks;
strong passwords and access hygiene;
correct role and permission configuration;
reviewing account activity;
maintaining independent copies of legally or operationally critical records; and
notifying us promptly of suspected compromise.

12.4. Customer must not publicly disclose a suspected vulnerability before giving us a reasonable opportunity to investigate and remediate it.

13. Confidentiality

13.1. “Confidential Information” means non-public information disclosed by one party (“Discloser”) to the other (“Recipient”) that is marked confidential or reasonably should be understood as confidential, including Customer Content, product plans, security information, pricing, source code, technical information, and business information.

13.2. Confidential Information excludes information that Recipient can document:

is publicly available without breach;
was lawfully known without confidentiality obligation;
was received lawfully from a third party without restriction; or
was independently developed without use of Confidential Information.

13.3. Recipient will:

use Confidential Information only to perform or exercise rights under the agreement;
protect it with at least reasonable care;
disclose it only to personnel, contractors, and advisers who need to know and are bound by confidentiality obligations; and
be responsible for their compliance.

13.4. Recipient may disclose Confidential Information where required by law, after giving notice where legally permitted and reasonably assisting Discloser in seeking protective treatment.

14. Intellectual Property

14.1. FieldCosts and its licensors own all rights in the Service, software, source code, object code, design, interfaces, documentation, models, methods, know-how, trademarks, and improvements, excluding Customer Content.

14.2. Subject to payment and compliance with these Terms, FieldCosts grants Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the subscription term to access and use the Service for Customer’s internal business operations.

14.3. No rights are granted by implication.

14.4. If Customer provides ideas, suggestions, requests, or feedback, Customer grants FieldCosts a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize them without restriction or obligation, provided we do not identify Customer as the source without permission.

14.5. We may use aggregated or de-identified information that cannot reasonably identify Customer, an Authorized User, or another natural person to operate, secure, analyze, and improve the Service, develop features, and produce statistics.

15. Beta and Preview Features

15.1. Features identified as beta, preview, experimental, early access, test, or similar are provided for evaluation.

15.2. Beta features may be incomplete, inaccurate, unavailable, changed, or discontinued at any time.

15.3. Beta features are provided “as is,” may not be covered by support or availability commitments, and should not be used for critical or regulated workflows.

16. Support, Maintenance, and Availability

16.1. Support channels and response targets, if any, are stated in the applicable plan or Order.

16.2. We may perform scheduled and emergency maintenance.

16.3. We do not guarantee uninterrupted or error-free availability unless a signed Order expressly includes a service-level commitment.

16.4. Availability may be affected by internet conditions, Customer systems, Third-Party Services, force majeure, maintenance, attacks, security measures, or events outside our reasonable control.

17. Suspension

We may suspend access immediately, in whole or in part, if we reasonably believe that:

use violates these Terms or law;
an account is compromised;
continued access creates a security, legal, financial, or operational risk;
Customer’s use threatens the Service or another person;
fees are overdue;
Customer supplied false information; or
suspension is required by a provider, authority, or court.

Where reasonable, we will give notice and an opportunity to cure. We may limit suspension to affected users, features, or data where practicable.

18. Term and Termination

18.1. These Terms begin when Customer first accepts them and continue while Customer has an account or uses the Service.

18.2. Either party may terminate an Order for material breach if the breach is not cured within 15 days after written notice, except that no cure period is required for a breach that cannot be cured, unlawful use, serious security abuse, infringement, or repeated breach.

18.3. We may terminate the Service or an unpaid account on reasonable notice.

18.4. Upon termination:

Customer’s rights to use the Service end;
unpaid amounts become due;
Sections intended by their nature to survive will survive, including payment, confidentiality, intellectual property, disclaimers, liability, indemnity, dispute terms, and data-export obligations; and
Customer Content will be handled as stated in Section 6 and the Privacy Policy or DPA.

19. Customer Indemnity

To the fullest extent permitted by law, Customer will defend, indemnify, and hold harmless FieldCosts, its affiliates, officers, directors, employees, contractors, and licensors from third-party claims, damages, penalties, losses, liabilities, costs, and reasonable legal fees arising from or relating to:

Customer Content;
Customer’s or an Authorized User’s use of the Service;
breach of these Terms, an Order, or law;
violation of privacy, employment, intellectual-property, contractual, or other third-party rights;
Customer’s products, services, jobs, invoices, taxes, employment practices, reimbursements, or business decisions; or
a dispute between Customer and an Authorized User, employee, contractor, client, supplier, or other third party.

FieldCosts will provide reasonable notice and cooperation. Customer may not settle a claim in a manner that admits fault by, imposes obligations on, or restricts FieldCosts without our written consent.

20. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, BETA FEATURES, SUPPORT, DOCUMENTATION, AND ALL RELATED MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

FIELDCOSTS DISCLAIMS ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND RESULTS.

WE DO NOT WARRANT THAT:

THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE;
DATA WILL NEVER BE LOST OR CORRUPTED;
OCR, AUTOMATION, REPORTS, EXPORTS, OR CALCULATIONS WILL BE ACCURATE;
THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS;
DEFECTS WILL BE CORRECTED WITHIN A PARTICULAR TIME; OR
THE SERVICE WILL COMPLY WITH LAWS OR INDUSTRY RULES APPLICABLE TO CUSTOMER’S BUSINESS.

CUSTOMER IS RESPONSIBLE FOR DETERMINING WHETHER THE SERVICE IS SUITABLE FOR ITS PURPOSES.

21. Limitation of Liability

21.1. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, SAVINGS, BUSINESS, GOODWILL, USE, OPPORTUNITY, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

21.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELDCOSTS’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE, THESE TERMS, AND ALL ORDERS WILL NOT EXCEED THE GREATER OF:

THE FEES PAID OR PAYABLE BY CUSTOMER TO FIELDCOSTS FOR THE SERVICE DURING THE 12 MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO LIABILITY; OR
EUR 100.

21.3. The limitations apply regardless of the legal theory and even if a remedy fails of its essential purpose.

21.4. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intentional misconduct or other liability that mandatory law requires.

21.5. Customer acknowledges that the fees reflect the allocation of risk in these Terms.

22. Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, utility or internet failures, cloud or telecommunications outages, epidemics, governmental acts, sanctions, cyberattacks by third parties, or failures of suppliers, except that Customer’s payment obligations are not excused.

23. Governing Law and Disputes

23.1. These Terms and any non-contractual obligations arising from them are governed by the laws of Estonia, without regard to conflict-of-law rules.

23.2. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

23.3. The courts located in Tallinn, Estonia will have exclusive jurisdiction over disputes, and each party submits to those courts, except that FieldCosts may seek urgent injunctive or protective relief in any competent jurisdiction.

23.4. Before filing a claim, the parties will attempt in good faith for at least 30 days to resolve the dispute through written notice to the other party. This requirement does not prevent urgent relief or claims that would become time-barred.

24. Export Controls and Sanctions

Customer will not access, use, export, re-export, transfer, or make the Service available in violation of applicable export-control, trade, or sanctions laws. Customer represents that it and its Authorized Users are not prohibited parties and are not located in a comprehensively sanctioned territory where use would be unlawful.

25. Notices

25.1. We may send operational and legal notices by email, in-product message, account notification, or posting to the Service.

25.2. Notices to FieldCosts must be sent to:

InnOneWeb OÜ Sakala 7-2, 10141 Tallinn, Estonia Email: support@fieldcosts.com

25.3. Email notice is deemed received on the next business day after sending, unless the sender receives a delivery failure.

26. Changes to These Terms

26.1. We may update these Terms.

26.2. For material changes, we will provide reasonable advance notice by email, in-product notice, or other reasonable means. Changes may take effect immediately where required by law, necessary for security, or limited to new optional features.

26.3. Continued use after the effective date constitutes acceptance. If Customer objects to a material change, Customer’s remedy is to stop using the Service and cancel before the change takes effect.

27. General

27.1. Assignment. Customer may not assign or transfer the agreement without our prior written consent. FieldCosts may assign it to an affiliate or in connection with a merger, acquisition, financing, reorganization, or sale of assets.

27.2. Subcontractors. We may use affiliates and subcontractors to perform the Service and remain responsible for our obligations under the agreement.

27.3. Independent contractors. The parties are independent contractors. The agreement does not create partnership, agency, employment, fiduciary duty, franchise, or joint venture.

27.4. No third-party beneficiaries. No third party has rights under the agreement.

27.5. Waiver. Failure to enforce a provision is not a waiver.

27.6. Severability. If a provision is unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain effective.

27.7. Entire agreement. These Terms, Orders, the DPA, and referenced policies form the entire agreement concerning the Service and supersede prior or contemporaneous discussions and understandings.

27.8. Electronic acceptance. Electronic acceptance, signatures, and records have the same effect as originals.

27.9. Headings. Headings are for convenience and do not affect interpretation.

27.10. Language. The English version controls. Any translation is provided for convenience only.

28. Contact

Questions about these Terms may be sent to: